Support
Our way of working with a dedicated focus on long-term relationships have led us to be named a leader in customer satisfaction for many years. This doesn't make us any less humble about the task, but it's nice to have proof that we're putting all of our strength where it should be: with our customers.
What do you need help with?
Financial and invoicing questions
Licence - Order, renewal and advice
Product - Order and delivery issues
Order & Delivery Issues
If you have a question regarding a specific order, please include your order number when contacting us.
Please e-mail questions regarding orders and deliveries are emailed to: order@advania.se
Returns & Complaints
When making a complaint, please remember to include any serial number, fault description and in case of external damage - please include a photo in your email.
Please send your e-mail to: leveransadmin@advania.se
Services - Support/Servicedesk
Are you looking for support for a service or equipment?
ServicePortal
Printer service
If you are one of our contract customers, please go to the support portal
To get to the right support information, please select your previous IT provider below.
Real Estate – Former Excanto
Region East – Former Telecomputing
Do you need help?
Advania ServicePortal
Logga in i ServicePortalen to order services, get help or report a problem.
Send us an email:
Call us:
Reset password
If you, as a Visolit user, have forgotten your password to the systems, you can easily reset it. Here's how:
- Enter your username (e-mail)
- Enter a one-time code that you will receive via SMS
- Enter a new password
Logga in: Citrix
Region Mitt – Former IT-mästaren
Do you need help?
Advania ServicePortal
Logga in i ServicePortalen to order services, get help or report a problem.
Send us an email:
Call us:
During office hours: 077-444 74 75
For companies with extended service hours
Your company may have an extended service and support agreement, which means that you and your company are entitled to extended support after regular business hours.
To get in touch with us after regular business hours, call the agreed phone number for round-the-clock support. If you are unsure about what applies, talk to the person at your company who is responsible for contact with former Visolit - or ask us.
Region South – Former H2O Data
Do you need help?
Advania ServicePortal
Logga in i ServicePortalen to order services, get help or report a problem.
Send us an email:
Call us:
040-630 60 50
Region West – Former Telecomputing Göteborg
Do you need help?
Advania ServicePortal
Logga in i ServicePortalen to order services, get help or report a problem.
Send us an email:
Call us:
Reset your password
If you, as a Visolit user, have forgotten your password to the systems, you can easily reset it. Here's how to do it:
- Enter your username (e-mail)
- Enter a one-time code that you will receive via SMS
- Enter a new password